Revenge of the Processing Fees! Ticketmaster Forced to Cough Up Millions in Refunds
If you bought a ticket for an event from the behemoth known as Ticketmaster between October of 1999 and October of 2011, you may be getting a bit of a credit next year.
A class action suit brought against the company in 2003 claimed it was profiting off of “processing fees” without alerting buyers that it was doing so. Now, as part of a settlement, Ticketmaster is crediting $1.50 per ticket order — up to a max of 17 orders per person — back to customers on future purchases.
All told, it will cost the ticketing giant $11.25 million, plus another $16 million in attorneys’ fees. Any of the customer fund remaining after the four- year redemption period will be donated to charity.
But if you think those processing fees are going away, think again. Ticketmaster can still charge them — it’ll just have to tell buyers up front.