Louis Armstrong New Orleans International Airport Named Best Airport in North America

For the third year in a row, the Louis Armstrong New Orleans International Airport (MSY) has received a top award for Best Airport in North America.

Officials with MSY said the airport received the award for Best Airport in North America (five to 15 million passengers per year) from the Airports Council International World's 2023 Airport Service Quality program.

The ASQ awards highlight the world's best airports as judged by their customers who are surveyed while they are in the airport.

“The Louis Armstrong International Airport continues to deliver an unmatched experience for its passengers that the entire Gulf Coast Region should be proud of year after year after year,” said judge Michael Bagneris, Chair of the New Orleans Aviation Board.

The Airport Service Quality program is the world's leading airport customer experience measurement and benchmarking program.

The ASQ Departures program measures passengers' satisfaction across 34 key performance indicators.

Some of those indicators include security wait times, value for money of parking facilities, helpfulness of airport staff, business and executive lounges, restroom cleanliness, terminal cleanliness, parking facilities, Wi-Fi access, ambience of the airport, and more.

MSY is one of the three airports in North America to win the "Best Airport" distinction among those that serve 5 to 15 million passengers per year.

“The Louis Armstrong International Airport continues to deliver an unmatched experience for its passengers that the entire Gulf Coast Region should be proud of year after year after year, ” said Judge Michael Bagneris, Chair of the New Orleans Aviation Board. “Moving forward, we will continue to provide the people who travel to and from New Orleans with the best possible customer service.”